UX Research Lead – Responsible AI

About the team

The Design & Research group bridges AI infrastructure with meaningful human experiences. We collaborate with Product, Engineering, and Compliance to ensure every interaction reinforces trust and clarity for data teams and business stakeholders.

About the role

As our UX Research Lead, you will set the vision for how we understand customers using AI governance workflows. You will balance hands-on studies with program-level influence, ensuring insights fuel product strategy, GTM narratives, and design craft across Accentrust’s platform.

You might thrive in this role if you have

• •Comfort shaping research around ambiguous or emerging product spaces
• •Experience building insight repositories, research ops, or democratized testing practices
• •Confidence facilitating workshops and co-creation sessions with executives and customers
• •Working knowledge of privacy, ethics, or compliance considerations in AI/ML
• •Ability to turn qualitative stories and quantitative signals into prioritized recommendations

It's a bonus if you have

• •Background in service design, design strategy, or innovation consulting
• •Experience with B2B enterprise or regulated industries (finance, healthcare, public sector)
• •Familiarity with accessibility and inclusive research practices
• •Fluency in French or Mandarin to support international research
• •Comfort working with product analytics stacks (Mixpanel, Amplitude, Looker)

What we offer

• ✓Ownership over the research practice with headroom to build a team as we scale
• ✓Quarterly research summits to share insights across GTM and product squads
• ✓Close partnership with founders and executive leaders on Responsible AI strategy
• ✓Opportunities to publish or speak about trustworthy AI experiences
• ✓Inclusive, feedback-driven culture that values experimentation and craft

Job details

Key skills & technologies

Ready to apply?

We'd love to hear from you. Send us your resume and tell us why you're excited about this opportunity.