チームについて
Our Business & Operations organization ensures customers adopt Accentrust with speed, compliance, and confidence. We partner with Product, Design, and Engineering to align delivery with customer outcomes.
この職種について
You will be the strategic advisor for our largest customers, guiding them through technical deployments, change management, and value realization. Your insight will shape our GTM playbooks and the evolution of our data trust platform.
次のような方に向いています
- •Experience running executive QBRs and multi-stakeholder workshops
- •Ability to build solution diagrams, success plans, and adoption metrics dashboards
- •Familiarity with SOC 2, ISO 27001, or industry-specific compliance frameworks
- •Comfort with CRM/CS platforms (Salesforce, Gainsight) and analytics tools
- •Strong storytelling skills, both written and verbal
以下の経験があれば尚良い
- •Background in AI governance, risk, or compliance roles
- •Experience supporting financial services, healthcare, or public sector clients
- •Fluency in French or Spanish for North American customer engagements
- •Certified Customer Success Manager (CCSM) or similar credential
- •Previous tenure in a startup or high-growth SaaS environment
私たちが提供するもの
- ✓Ownership of lighthouse accounts with direct line to leadership
- ✓Seat at the table for roadmap prioritization and beta programs
- ✓Quarterly customer innovation labs hosted in Vancouver
- ✓Exposure to cutting-edge Responsible AI practices and tooling
- ✓Inclusive culture that rewards initiative, documentation, and collaboration
求人詳細
部門Operations
勤務地Vancouver, BC, Canada
雇用形態Full-time
経験レベルSenior
給与CAD110,000 - CAD130,000
投稿日November 17, 2025
主要なスキル・技術
Customer SuccessSolution ArchitectureData GovernanceAI TrustOperations
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