Customer Success Architect – Data Trust

About the team

Our Business & Operations organization ensures customers adopt Accentrust with speed, compliance, and confidence. We partner with Product, Design, and Engineering to align delivery with customer outcomes.

About the role

You will be the strategic advisor for our largest customers, guiding them through technical deployments, change management, and value realization. Your insight will shape our GTM playbooks and the evolution of our data trust platform.

You might thrive in this role if you have

• •Experience running executive QBRs and multi-stakeholder workshops
• •Ability to build solution diagrams, success plans, and adoption metrics dashboards
• •Familiarity with SOC 2, ISO 27001, or industry-specific compliance frameworks
• •Comfort with CRM/CS platforms (Salesforce, Gainsight) and analytics tools
• •Strong storytelling skills, both written and verbal

It's a bonus if you have

• •Background in AI governance, risk, or compliance roles
• •Experience supporting financial services, healthcare, or public sector clients
• •Fluency in French or Spanish for North American customer engagements
• •Certified Customer Success Manager (CCSM) or similar credential
• •Previous tenure in a startup or high-growth SaaS environment

What we offer

• ✓Ownership of lighthouse accounts with direct line to leadership
• ✓Seat at the table for roadmap prioritization and beta programs
• ✓Quarterly customer innovation labs hosted in Vancouver
• ✓Exposure to cutting-edge Responsible AI practices and tooling
• ✓Inclusive culture that rewards initiative, documentation, and collaboration

Job details

Key skills & technologies

Ready to apply?

We'd love to hear from you. Send us your resume and tell us why you're excited about this opportunity.