Customer Success Architect – Data Trust

Operations • Vancouver, BC, Canada • Hybrid

Job Details

LocationVancouver, BC, Canada

Employment TypeFull-time

Location TypeHybrid

DepartmentOperations

CompensationCAD110,000 - CAD130,000

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Customer Success Architect – Data Trust

About the role

You will be the strategic advisor for our largest customers, guiding them through technical deployments, change management, and value realization. Your insight will shape our GTM playbooks and the evolution of our data trust platform.

You might thrive in this role if you have

•Experience running executive QBRs and multi-stakeholder workshops
•Ability to build solution diagrams, success plans, and adoption metrics dashboards
•Familiarity with SOC 2, ISO 27001, or industry-specific compliance frameworks
•Comfort with CRM/CS platforms (Salesforce, Gainsight) and analytics tools
•Strong storytelling skills, both written and verbal