Customer Success Architect – Data Trust

À propos de l'équipe

Our Business & Operations organization ensures customers adopt Accentrust with speed, compliance, and confidence. We partner with Product, Design, and Engineering to align delivery with customer outcomes.

À propos du poste

You will be the strategic advisor for our largest customers, guiding them through technical deployments, change management, and value realization. Your insight will shape our GTM playbooks and the evolution of our data trust platform.

Vous pourriez exceller dans ce poste si vous avez

• •Experience running executive QBRs and multi-stakeholder workshops
• •Ability to build solution diagrams, success plans, and adoption metrics dashboards
• •Familiarity with SOC 2, ISO 27001, or industry-specific compliance frameworks
• •Comfort with CRM/CS platforms (Salesforce, Gainsight) and analytics tools
• •Strong storytelling skills, both written and verbal

C'est un plus si vous avez

• •Background in AI governance, risk, or compliance roles
• •Experience supporting financial services, healthcare, or public sector clients
• •Fluency in French or Spanish for North American customer engagements
• •Certified Customer Success Manager (CCSM) or similar credential
• •Previous tenure in a startup or high-growth SaaS environment

Ce que nous offrons

• ✓Ownership of lighthouse accounts with direct line to leadership
• ✓Seat at the table for roadmap prioritization and beta programs
• ✓Quarterly customer innovation labs hosted in Vancouver
• ✓Exposure to cutting-edge Responsible AI practices and tooling
• ✓Inclusive culture that rewards initiative, documentation, and collaboration

Détails du poste

Compétences et technologies clés

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