Trust at Accentrust

We use administrative, technical and organizational measures designed to protect personal information, including encryption in transit and at rest, access controls, logging and vulnerability management. No system is perfectly secure.

Unless your enterprise agreement or an in-product setting says otherwise, we may use Content (your inputs and the related context) to maintain and improve the quality, safety and performance of our models.

Business customers can turn off model training on their content through their data processing addendum (DPA) or product settings. Individuals can opt out in the product where available, or by emailing privacy@accentrust.com from their account email with the subject “Model Training Opt-Out”.

For the Cilila AI model API we are planning, our intended policy excludes customer prompts and outputs from model training. Where a request would go to an external provider, that provider’s processing and training terms would be disclosed for the route you choose.

Some information is never used to train or improve AI models: what your Google or Microsoft sign-in shares with us, and the calendars, meetings and contacts you connect to Figena.

We operate in Canada and the United States, and may process data in other countries. Where required, we use appropriate transfer mechanisms, such as standard contractual clauses, and apply the protections in our Privacy Policy wherever data is processed.

For the AI infrastructure we are planning, our facility plan centers on Vancouver, Canada. Processing locations and residency commitments would be stated in the terms of each deployment.

Guard sits between people and Cilila AI. It applies access policies and approvals, masks sensitive data, and keeps audit-ready records of what was accessed and done.

Cilila AI and Figena are designed so that AI works within each person’s permissions, and its actions can be traced to who allowed them.

We use service providers for hosting (including object storage for uploads), security, analytics, communications, payment processing and customer support. They act on our instructions under appropriate safeguards.

Depending on where you live, you can ask to access, correct or delete your personal information. Some controls are in the product; otherwise write to dsar@accentrust.com or privacy@accentrust.com.

You can disconnect calendars, meetings and contacts from Figena at any time under Settings → My connections, and turn analytics on this site off under “Manage cookies” at the bottom of every page.