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Usage Policy

Effective: November 12, 2026

This policy describes what you may not do with Accentrust’s services, including the Cilila AI platform. It forms part of our Terms of Use, so breaking it is a breach of those Terms. Figena is provided under its own terms.

We wrote it so that AI built with our services stays useful and safe for the people it affects. If you are unsure whether a use is allowed, ask us at legal@accentrust.com before you start.

  1. 01Illegal or dangerous activity

    • Breaking the law or helping others to break it.
    • Creating, distributing or seeking content that sexualizes minors, or otherwise exploiting or harming children.
    • Planning or promoting violence or terrorism.
    • Developing or obtaining weapons that can cause mass casualties, including biological, chemical, nuclear and radiological weapons.
    • Encouraging or giving instructions for self-harm or suicide.

  2. 02Harm to other people

    • Harassing, threatening or bullying people.
    • Promoting hatred or discrimination against people based on protected characteristics.
    • Creating or sharing intimate images of people without their consent.
    • Publishing people’s private information to harm or intimidate them.

  3. 03Fraud and deception

    • Scams, phishing or other fraud.
    • Impersonating a person or an organization.
    • Spam, fake reviews or other inauthentic activity.
    • Presenting AI-generated output as human-made where the context reasonably requires disclosure.

  4. 04Privacy and surveillance

    • Collecting or processing personal information without a lawful basis.
    • Covertly tracking, monitoring or surveilling people.
    • Identifying people from biometric data, such as faces or voices, without their consent where consent is required.
    • Inferring sensitive characteristics about people, such as health, religion or sexual orientation, without a lawful basis.

  5. 05Security and the integrity of our services

    • Creating malware, or gaining or attempting unauthorized access to systems.
    • Bypassing rate limits, safety systems or access controls, or interfering with the services’ integrity or availability.
    • Scraping data or output except through documented APIs and permitted export functions.
    • Reverse engineering our services, models or algorithms, except where the law allows it.

  6. 06Decisions that significantly affect people

    • Using output about a person as the sole basis for decisions with legal or similarly significant effects, such as credit, employment, housing, insurance, education, healthcare or legal decisions, without human review and a lawful process.

  7. 07Misinformation and civic processes

    • Creating or spreading false information intended to deceive people.
    • Interfering with elections or other civic processes, including misleading people about how, when or where to vote.

  8. 08Intellectual property

    • Infringing other people’s intellectual property rights.
    • Using our services or their output to develop competing models or services where law or contract prohibits it.

If this policy is broken

We may remove content, limit or suspend access, or close accounts, as described in our Terms of Use. Where the law requires it, we may report activity to the authorities.

Reporting misuse

To report misuse of our services, email legal@accentrust.com. For security vulnerabilities, email security@accentrust.com.

Changes to this policy

We may update this policy as our services and the law change. The effective date above shows the current version.